KiteHatch Terms of Service (Customer Agreement)

Version: 2026-11-01 · Effective date: November 1, 2026

These Terms of Service (the "Terms" or this "Agreement") are the agreement between KiteHatch LLC, an Oklahoma limited liability company ("KiteHatch," "we," "us"), and the person or business that buys or uses our services ("you"). If you buy on behalf of a business, you confirm you are authorized to bind that business, and "you" includes it.

This Agreement includes, and incorporates by reference:

If those documents conflict with these Terms, these Terms control, except that the Refund Policy controls on refunds and the Privacy Policy controls on how we handle personal information.

Please read Section 17 (Dispute Resolution). It requires disputes to be brought in the state courts in Oklahoma County, Oklahoma, or in small-claims court, and, to the extent permitted by law, waives class actions and jury trials.

You accept these Terms by checking the box at checkout and completing your purchase, or by using the Services. For subscriptions, checkout also asks for your separate consent to automatic renewal (see Section 6). We keep a record of your acceptance, including the date, time, and version of these Terms.

1. Who we are

KiteHatch LLC is an Oklahoma limited liability company (Oklahoma Secretary of State filing no. 3513996557). It is owned by Alliant Strategies, LLC, and is managed by its Manager. KiteHatch uses AI tools to help prepare drafts and answer support messages. AI tools do not have authority to change these Terms, make promises outside them, or approve refunds or credits. Human management is responsible for the business.

Contact: hello@kitehatch.com · KiteHatch LLC.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. The Services are intended for professional and business use (building your own professional presence or your business's). You may not use the Services if we have previously terminated your access for violating these Terms.

3. The Services

KiteHatch provides AI-assisted writing drafts for LinkedIn and job-search use (the "Services"), currently including:

plus any other products we list on our site. Current plans, features, and prices are shown on our pricing page and at checkout, and form part of your order (your "Order").

How an Order works. You place an Order and give us information through our online intake form (the "Intake") describing what you want: for example, your background, goals, topics, tone, and any material you choose to share, such as your LinkedIn profile text or "Save to PDF" export, resume, or writing samples (together, your "Inputs"). We prepare drafts based on your Intake (the "Deliverables") and deliver them by email. We deliver one-time products after we receive your completed Intake, and subscription drafts on the weekly or bi-weekly schedule for the package you buy. We begin work when we receive a complete Intake.

Drafts, not posting. Deliverables are drafts for you to review, edit, and use yourself. We do not post for you. See Section 4.2.

4. How we use AI

4.1 What we provide. KiteHatch provides AI-generated content. We use third-party artificial-intelligence tools to create Deliverables based on the Intake you complete with us, and we deliver them on the schedule for the package you buy: weekly or bi-weekly for the LinkedIn Post Service, or once for a one-time product. We instruct our tools to use only the facts you provide and not to invent employers, titles, degrees, numbers, or quotes, but AI can still make mistakes.

4.2 Your review is the final quality gate. You are solely responsible for reviewing, fact-checking, and editing all AI-generated content, and for deciding whether to post, publish, send, or otherwise use it. Your review and your decision to post are the final quality check on every Deliverable. You post the content yourself; KiteHatch does not post, publish, or send anything on your behalf. KiteHatch's role is content provider only: we are not the author, editor of record, or publisher of anything you post.

4.3 Limits of AI content. AI-generated content can contain errors, inaccuracies, omissions, or outdated information, and can sound confident even when it is wrong. Because of how AI works:

4.4 Training. We do not use your Inputs or Deliverables to train AI models, and we choose AI-provider settings that do not allow the provider to train on your data where that option is available. See the Privacy Policy.

4.5 No warranty on AI content. Except for our commitment in Section 13.1 to provide Deliverables in reasonable conformity with your Intake, and to the maximum extent permitted by law, KiteHatch makes no warranty that AI-generated content is accurate, complete, current, original, or suitable for any particular purpose.

4.6 No liability for content you post after review. To the maximum extent permitted by law, KiteHatch is not liable for any content you choose to post, publish, send, or use after your review, including any error, inaccuracy, or omission in it, and you accept the risk of that decision. This Section does not limit (a) our commitment in Section 13.1, (b) KiteHatch's liability for its own fraud, gross negligence, or willful misconduct, or (c) any liability that cannot be limited under applicable law (see Section 14.3).

5. Your responsibilities

You agree that:

  1. Your Inputs are accurate and yours to share. You are responsible for the accuracy and completeness of your Intake and Inputs, and you have the right to give them to us (including any information about other people, employers, or clients).
  2. You review, revise, and post. You will read, fact-check, and edit every Deliverable, and request any revisions you want, before posting, publishing, or sending it to anyone. You post it yourself. You are the author and publisher of anything you post, and you are responsible for it, including any error you did not correct.
  3. You follow platform rules. You will comply with LinkedIn's User Agreement and community policies and any other platform's rules when you use Deliverables.
  4. You don't share sensitive data. Don't send us Social Security numbers, financial account numbers, dates of birth, health information, or other sensitive personal information. We don't need it.
  5. You keep your account secure and tell us promptly at hello@kitehatch.com if you think someone else has used it.

6. Pricing, payment, subscriptions, and cancellation

6.1 Prices. Prices are in U.S. dollars and are shown on our pricing page and at checkout. You pay the price shown at checkout. Prices exclude any applicable taxes, which you are responsible for and which will be shown at checkout where they apply.

6.2 Payment. Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for each Order and, for subscriptions, each renewal. We do not receive or store your full card number.

6.3 Automatic renewal. Subscription plans renew automatically every month, for successive one-month terms, at the subscription price shown at checkout (or a new price we have told you about under Section 6.5), plus applicable taxes. We charge your payment method on file at the start of each monthly billing period until you cancel. Before you subscribe, checkout shows the plan, the renewal price, and the billing frequency. By checking the box to accept these Terms, which include this automatic-renewal section, you agree that your subscription will renew automatically and that we may charge your payment method for each renewal until you cancel. We do not charge you until you have accepted these Terms. After you subscribe, we will send you a confirmation email that states the plan, the renewal price and billing frequency, and how to cancel, including a link to the Stripe Customer Portal.

6.4 How to cancel. You can cancel anytime online through the Stripe Customer Portal link in your confirmation email, on every receipt, and on our site, without having to call or contact us. You may also cancel by emailing hello@kitehatch.com. Cancellation takes effect at the end of your current billing period, so you are not charged for the next billing period, and you receive your full content package for the period you have already paid for. All payments are final. Nothing already paid is refunded, prorated, or credited, except where a refund is required by law (see the Refund Policy).

6.5 Price changes. We may change subscription prices for future billing periods. We will email you at least 30 days before a price increase takes effect, and you may cancel before it applies.

6.6 Failed payments. If a payment fails, we may retry it and may pause or end the Services until it is resolved.

7. Ownership and licenses

7.1 Your Deliverables. Upon our receipt of full payment for an Order, we assign to you all rights we have in the Deliverables delivered to you for that Order. Until then, you may review them but not publish them. If any copyright or other right in a Deliverable does not transfer to you by this assignment, for example because AI-generated material may not be protected by copyright or because the work-made-for-hire doctrine does not apply, then, upon our receipt of full payment, KiteHatch grants you a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, publish, display, and otherwise exploit that Deliverable for your business or personal purposes. This license is subject only to Section 7.3 and does not require further payment.

7.2 Your Inputs. You keep ownership of your Inputs. You give us a limited, non-exclusive license to use your Inputs only to provide, support, and improve the quality of the Services for you, to meet legal obligations, and as described in the Privacy Policy.

7.3 What we keep. We keep all rights in our website, software, templates, prompts, workflows, checklists, methods, know-how, and brand ("KiteHatch Materials"), including any general improvements we develop while providing the Services. If KiteHatch Materials appear in a Deliverable, you get a perpetual, non-exclusive, royalty-free license to use them as part of that Deliverable.

7.4 Portfolio and testimonials. We will not use your name, Deliverables, or feedback as a sample, testimonial, or in marketing unless you give us separate written consent, which you can withdraw for future use at any time.

8. LinkedIn and other platforms

KiteHatch is not affiliated with, endorsed by, or sponsored by LinkedIn or any other platform. "LinkedIn" is a trademark of its owner. We will never ask for your LinkedIn password or log-in codes, and we do not log into, post to, message from, scrape, or automate your LinkedIn or any other account. Do not give us account access. If anyone claiming to be KiteHatch asks for your password, do not provide it and tell us at hello@kitehatch.com.

9. Acceptable use

You may not use the Services to create, request, or publish content that:

You also may not resell the Services, interfere with or try to reverse-engineer our systems, or try to extract our prompts or templates. We may decline, pause, or stop work on any request we reasonably believe violates this Section.

9.1 Confidential information and material non-public information. Do not submit, upload, or paste into the Services, including any Intake, form, email, message, or AI prompt: (a) confidential or proprietary information of your employer, clients, or anyone else that you are not authorized to share; (b) material non-public information about any company or its securities, such as unannounced earnings, financial results, mergers, acquisitions, financings, layoffs, or other information that has not been publicly disclosed; or (c) trade secrets, passwords, financial account numbers, government ID numbers, or health information. You are solely responsible for what you submit, and you confirm that you have the right to share it and to have us and our AI and other service providers process it to provide the Services. If you submit material in violation of this Section 9.1, Section 10 does not apply to it and we have no obligation to treat it as confidential, unless we have agreed otherwise in a separate signed writing. We may delete it and decline or stop the related work. Our Privacy Policy still applies to any personal information.

10. Confidentiality

Except as stated in Section 9.1, we will keep your Inputs and unpublished Deliverables confidential and use them only to provide the Services, except (a) disclosure to our service providers (such as AI, hosting, email, and payment providers) who need them to help provide the Services and are bound by confidentiality or data-protection terms; (b) as required by law or legal process; or (c) with your consent. This does not cover information that is public, that you have published, or that we already lawfully had. Your Deliverables become yours to publish as you choose. Please treat our non-public pricing offers, templates, and KiteHatch Materials as confidential.

11. Privacy

Our Privacy Policy explains what personal information we collect, how we use it, which service providers (including AI providers and Stripe) process it, how long we keep it, and how to ask us to access or delete it.

12. No professional advice; no guarantee of results

The Services are writing assistance. They are not legal, financial, tax, investment, career-counseling, or employment-agency services, and KiteHatch does not place anyone in jobs. We do not promise or guarantee any result, including any views, followers, engagement, leads, clients, interviews, job offers, promotions, or revenue. Results depend on many things outside our control.

13. Warranties and disclaimer

13.1 Our commitment. We will perform the Services in a professional manner and in reasonable conformity with your Intake. If a Deliverable does not conform to your Intake, we will revise it at no charge, with no fixed limit on the number of revisions, until it conforms, under the process in the Refund Policy. If, after reasonable efforts, we cannot deliver a conforming Deliverable, you keep any remedy available to you under applicable law.

13.2 Disclaimer. Except as stated in Section 13.1 and to the maximum extent permitted by law, the Services and Deliverables are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Some states do not allow certain warranty exclusions, so some of these may not apply to you.

14. Limitation of liability

14.1 No indirect damages. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business or job opportunities, or harm to reputation, arising out of or relating to this Agreement, even if advised of the possibility.

14.2 Cap. To the maximum extent permitted by law, KiteHatch's total liability for all claims arising out of or relating to this Agreement or the Services is limited to the fees you paid KiteHatch for the Services in the 12 months before the event giving rise to the claim.

14.3 Exceptions. Sections 14.1 and 14.2 do not limit (a) your obligation to pay fees owed; (b) your obligations under Section 15 (Indemnity) or liability for your breach of Section 9 (Acceptable Use) or infringement of our intellectual property; (c) either party's liability for fraud, gross negligence, or willful misconduct; or (d) any liability that cannot be limited under applicable law. As used in these Terms, "gross negligence" means conduct in reckless disregard for the safety of others, or conduct intended to cause harm. Ordinary negligence, mistakes, and errors in Deliverables, including AI-generated content, are not gross negligence.

14.4 Content provider only. Because you review every Deliverable, decide whether to use it, and post it yourself (Sections 4.2 and 5), KiteHatch's responsibility is limited to providing the Deliverables in reasonable conformity with your Intake (Section 13.1). To the maximum extent permitted by law, KiteHatch is not liable for how you use, edit, or publish a Deliverable, for any error or omission you could have caught and corrected in your review, or for any reaction to, or consequence of, content you post. Any liability that remains is subject to Sections 14.1–14.3.

14.5 Who is protected. These limits also protect KiteHatch's member, Manager, affiliates, and service providers, but do not expand KiteHatch's total liability.

15. Indemnity

You will defend, indemnify, and hold harmless KiteHatch and its member, Manager, affiliates, and service providers from third-party claims, and related losses, damages, and reasonable attorneys' fees, arising from (a) your Inputs, including any claim that they are inaccurate or infringe someone's rights; (b) any content you post, publish, or send, including Deliverables as you used or changed them and any error in a Deliverable that you did not correct before posting; (c) your instructions to us; or (d) your violation of these Terms, a platform's rules, or the law. We will promptly notify you of a claim, let you control the defense with counsel reasonably acceptable to us, and reasonably cooperate at your expense. You may not settle a claim that imposes obligations on us without our consent. This Section does not require you to indemnify us for claims caused by our own breach, gross negligence (as defined in Section 14.3), or willful misconduct.

16. Term and termination

16.1 Term. This Agreement starts when you first accept it and continues (a) for a one-time product, until the Order is delivered and any revision window in the Refund Policy has ended; and (b) for a subscription, until it is cancelled or terminated. Each subscription period renews as described in Section 6.

16.2 Your termination. You may stop using the Services and cancel any subscription at any time (Section 6.4).

16.3 Our termination. We may suspend or terminate the Services (a) if you materially breach these Terms (including Section 9) or fail to pay; (b) if required by law or a platform's rules; or (c) for any other reason on 30 days' notice. If we terminate under (c), or stop offering a product, we will deliver the Services you have already paid for (your full content package for the current paid period, or your paid Order) and will not charge you again. No refund is owed except where required by law.

16.4 After termination. Fees already earned remain payable; your rights in fully paid Deliverables continue; and Sections 4.2 through 4.6, 5, 7, 9, 10, 12–15, 17, and 18 survive.

17. Dispute resolution

17.1 Governing law. This Agreement is governed by the laws of the State of Oklahoma and applicable federal law, without regard to conflict-of-law rules. Nothing in this Agreement takes away any consumer protection that the law of your home state does not allow to be waived.

17.2 Talk to us first. Before starting a lawsuit or small-claims case, the party with a dispute must send a written notice to the other — to KiteHatch LLC at hello@kitehatch.com, or to you at the email on your account — describing the dispute and the remedy requested. Both parties will then negotiate in good faith for 30 days. Deadlines to bring claims are paused during that 30-day period.

17.3 Court resolution. If the dispute is not resolved within 30 days, either party may bring it in court. Except for claims brought in small-claims court under Section 17.4, any claim must be brought in the state courts located in Oklahoma County, Oklahoma, and both parties consent to personal jurisdiction and venue there.

17.4 Small-claims option. Either party may instead bring an individual claim in small-claims court in Oklahoma County, Oklahoma, or in the county where you live, if the claim qualifies, for as long as it stays there.

17.5 Injunctive relief. Either party may ask the court for temporary or preliminary injunctive relief to stop ongoing or threatened infringement or misuse of intellectual property or confidential information.

17.6 Class-action waiver. To the extent permitted by law, you and KiteHatch may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.

17.7 Jury waiver. To the extent permitted by law, you and KiteHatch each waive any right to a jury trial for any dispute that proceeds in court.

17.8 Severability of this Section. If any part of this Section 17 is found unenforceable for a claim, that part will not apply to that claim, and the rest of this Section 17 remains in effect.

17.9 Changes to this Section. If we change this Section 17, the change will not apply to any dispute that was the subject of a notice under Section 17.2 before the change took effect.

18. General terms

19. Contact

KiteHatch LLC · hello@kitehatch.com