KiteHatch Refund Policy

Effective date: November 1, 2026

This Refund Policy is part of the KiteHatch Terms of Service (our Customer Agreement). Capitalized terms such as "Intake," "Order," and "Deliverables" have the meaning given in the Terms.

1. All sales are final

• All sales are final. No refunds, except where required by law. You agree to this policy at checkout before you pay. Every payment for a one-time product or a subscription period is final once charged.
• You get what you paid for. When you pay for a subscription period, you receive the full content package for that period: weekly or bi-weekly drafts, depending on your package. When you pay for a one-time product, you receive that product.
• Nothing already paid is refunded, prorated, or credited, including any unused part of a subscription period.
• Our support team, including our AI assistant, cannot promise, approve, or issue refunds or credits.
• If applicable law requires a refund, cancellation right, or other remedy that cannot be waived by agreement, that law controls, and this policy applies only to the extent the law allows. Nothing in this policy removes or limits a right the law gives you that cannot be waived.

2. One-time products (e.g., Profile Makeover, Job Search Kit)

2.1 If a Deliverable doesn't match your Intake

We write to the specifications you give us in your Intake. If a Deliverable does not match those specifications, we fix it.

1. Tell us within 14 days of delivery.
   • Email hello@kitehatch.com with your order email and what doesn't match.
   • Point to the Intake answer it misses. For example: "I asked for a headline focused on supply-chain consulting, and it focuses on sales."
2. We revise it until it matches. We will keep revising the Deliverable at no charge until it conforms to the specifications in your Intake. There is no fixed limit on the number of revisions for a mismatch.
3. If we can't make it conform. If, after reasonable revision efforts, we are unable to deliver a Deliverable that conforms to your Intake, you keep any remedy available to you under applicable law.

2.2 What counts, and what doesn't

• A mismatch (we revise it): the Deliverable leaves out something your Intake asked for. It uses the wrong facts or adds facts you didn't provide. It ignores a stated requirement (topic, length, format, or audience). Or it is missing part of what your product includes.
• Style preferences: if the Deliverable matches your Intake but you'd like a different tone or wording, that is covered by your included revision (one free revision within 14 days of delivery, as listed on the product page). It is not a defect.
• New work: changes beyond your original Intake are new work, not defects. Examples include new facts, a different role or goal, additional sections, or a different product. We may quote them as a new Order.
• Not covered: results after you post, such as views, engagement, leads, interviews, or offers (see Terms §12). Problems caused by inaccurate or incomplete Intake information. Requests made after the window above.

3. Subscriptions (LinkedIn Post Service)

• Cancel anytime online through the Stripe Customer Portal, using the link in your confirmation email, on every receipt, and on our site. You can also email hello@kitehatch.com.
• Cancelling stops your subscription. You won't be charged for the next billing period. You keep receiving your full content package for the period you've already paid for.
• No refunds when you cancel. Nothing already paid is refunded, prorated, or credited, including the current period and any earlier payment.
• Review before you post. KiteHatch provides AI-generated drafts and does not post for you. You're responsible for reviewing each draft and requesting any revisions before you post it (Terms of Service, Section 4.2).
• Mismatched drafts. If a weekly or bi-weekly draft doesn't match your Intake or your updated topic notes, tell us within 7 days of delivery and we will revise it under the process in Section 2.1, with no fixed limit on revisions, until it conforms.
• Price changes. We email you at least 30 days before a price increase, and you may cancel before it applies.

4. Chargebacks

All sales are final. No refunds, except where required by law.

If you have a problem with a charge, please contact us first at hello@kitehatch.com. This request does not limit any right you have to dispute a charge with your card issuer. If a dispute is filed, we may share your order, consent, and delivery records with Stripe and your bank to respond. We may also pause the Services while the dispute is open.

5. Contact

KiteHatch LLC · hello@kitehatch.com