Your account

KiteHatch billing is handled by Stripe. You manage your subscription yourself in the Stripe Customer Portal. There's no password to remember: sign in with the email you used at checkout, and Stripe emails you a one-time sign-in link.

Open the Stripe Customer Portal

What you can do in the portal

• Cancel your subscription anytime, online, without contacting us.
• Update your card or other payment method.
• See your invoices and billing history, and download your invoices.

How cancellation works

Cancellation stops future charges and takes effect at the end of your current billing period. You won't be charged for the next period, and you keep receiving your full content package for the period you've already paid for. You can also cancel by emailing hello@kitehatch.com.

All sales are final. No refunds, except where required by law. Nothing already paid is refunded, prorated, or credited, including the current period. See our Refund Policy.

Changing plans

To switch between Starter, Pro and Premium, email hello@kitehatch.com from your checkout email and we'll help.

One-time purchases

Profile Makeover and Job Search Kit are single purchases, so there's nothing to cancel. If you need a receipt, email hello@kitehatch.com.

Your intake and your drafts

Haven't sent your intake yet? Complete your intake form. To update your facts or topics, reply to any of our emails or write to hello@kitehatch.com. To access, correct or delete your information, see our Privacy Policy.